Quality Suites Airport

The hotel told me on the phone prior to booking that they do not operate their own airport shuttle but they will reimburse my uber fare. So when I arrived to the airport, I took an uber to the hotel and showed the front desk the total. They said no we won’t reimburse you, you had to call us so we would send an uber from our account to have it covered. This was not what I was told by the desk before booking and it was poor customer service not to honor their prior commitment. When it was time to leave, I went to the front desk and requested that they call an uber for me. The staff member berated me for not scheduling the uber in advance. The front desk did not recommend advanced uber booking during the check-in process so it was annoying to get lectured. The room and breakfast were fine. Not great but okay. The room was large but the layout was awkward. I got dropped off by a colleague after dinner on my first night there and he commented that the neighborhood looked dangerous. Also the location was inconvenient - pretty far from everything - the airport, the city, and downtown, so I had to spend extra on lyft to get around. Also it took 9-15 minutes for an uber/lyft to get to the hotel after being called because of the hotel’s poor location and the small city. If you’re staying a while, I’d recommend renting a car. Overall, I do not recommend this hotel. Spend a little more and stay somewhere you’ll feel safe in a better location with good customer service.

Clean but a little outdated and could use some pampering. The area is ok but the area is getting bare.

Not satisfied for several reasons; (1) Front-desk, most of time not attended. We have to call them. (2) Several Morning; coffee machine not working. No coffee nor juices at all. Their excuse was power-outage. Can you believe it in the US? (3) Breakfast: sucramble eggs and sausages not freshly cooked. They looked like leftover food. (4) Some bath towels looked very old and filthy.

Room smelled musty, no plug in for light by the be. Stool didn’t always flush tight. Electricity went out right after 9 am. Had to go to another hotel to get ready for my brothers funeral. Was offered no discount for the inconvenience. No coffee,water, waffles , anything hot for breakfast. No hot water for bathes. Not your fault power went off.

Electricity failure,, we couldn't check in early! It is not a bad place; but, why can't you get extra towels early in the morning,I was told by someone answering the phone at 6:30 am that I had to wait until the "house keeping staff arrived to get Extra towels. We had 7:30 am appointment that we could not miss! PLEASE PLEASE PLEASE GET TIT TOGETHER!!!!! Work on getting a back up Generator and have people Around who knows How TO Manage a Crisis!!!!r