Extended Stay America - Rochester - Greece

Stove did not work, front desk staff was not able to fix it. We were given a new room with a working stove later that night. Staff told us we would get 20% off room and an upgrade to a King size bed instead of a queen. When we got to room it was not a king. Upon checkout I was told we were getting 30% off room (instead?). Supposedly this was communicated with Hotels.com...After a few weeks of no refund I contacted Hotels.com customer service. I had a very hard time understanding woman on phone. I was eventually only reimbursed for 20%. It's better then nothing, but extended stay did not honor the bed size or the 30% originally agreed to. It was an inconvenience.

Not a bad choice, food and shopping in the area.

It was very good and quiet. I had a good experience in my stay. thanks

Room great. WiFi horrible, had call each day to service company to get to work.

Room was ok. They don't have front desk service from 11p to 7am, which is odd. Also, no housekeeping service was done during my 2-day stay. I probably wouldn't use them again unless they change those two things.