Check in was quick and respectfully handled. Since there was four of us, we needed to have a pull-out couch for one of the guests and it was in terrible condition. The mattress and mattress pad looked like it had black stains on it and there was no bedding available in the room. As I attempted to call the front desk about the issue, I noticed the phone had no jack to the power, so I had no service to make the call. I went to the front desk to have the problems rectified and was greeted respectfully and was given clean bedding to get us through our stay. The phone issue was not taken care of, but I didn't push the issue since it was a one-night stay. The breakfast was good with eggs, sausage, hard boiled eggs, waffles - no complaints there. Just needs some updates.