When checking in they didn’t have our king suites, there was no manager on duty and we were told to take or leave it. The next day the team couldn’t ever locate the manager whether it was by phone or walkie talkie. They didn’t offer a discount or any help for the mistake. The one from tvs didn’t work, the other room air/heat didn’t work. The room floors were extremely dirty and sticky, we had to clean the fridge, breakfast was missing, out of order, or not enough people to restock. We had several big men and they wanted them to share queen beds. I wouldn’t recommend staying unless you don’t really have plans and don’t mind staying in a room you didn’t book or pay for it’s great otherwise I wouldn’t! We had to move room 2 times and spend over $900 on these rooms. The management team isn’t good at their job and they have young works who aren’t trained well and give them no help. The poor girl was in tears from being so stressed out and she had no idea what to do or what she could do. As a business owner this was just terrible to see as it wasn’t her fault. They need to do much better by there employees and give them help. The cleaning team is constantly on their phones hit my child with the laundry cart and they come flying out of the elevator no manners constantly video chatting being load, which again shows there is no management day or night allowing employees being in there phones 24/7. This is not a friendly hotel for family or business.
