Fairfield Inn & Suites by Marriott Rochester West/Greece

Do you in church is a front desk with so delightful polite and helpful she was a pleasure unfortunately I forgot to tell her my husband and I are gold card members and I wanted to use my points she did not know how to reverse my card so I could use my points that was disappointing Is there anyway you can help me

Most cozy night I had in a while

Excellent mid level hotel to stay with a nice complimentary breakfast that had many items to chooses from.

Our first stay back in May went well and was what made our decision to stay in Feb. However, after we encountered issues during this stay we are now not likely to book this hotel again. I had to ask the desk to deal with ventilation problems in the pool/spa area. The chemicals were high enough to cause burning on our skin, trigger coughing and respiratory response. My husband and I removed ourselves from the area and reported the issue to the front desk. Later in the evening we came back and tried the area again with similar results among new problems. The area was puddled throughout and muddy, yes mud had been tracked through the 1/2in to 1 inch puddles of water everywhere. We then asked the desk to help with this issue. An attendant mopped close to the door, but nowhere else in the room. The next morning the levels seemed slightly better and the floor had tried leaving dirt where the mud was. When my two kids collected their things to leave the hotel they bought to my attention that both of their swim attire were ruined from the high chemical levels. Both suits together cost more than the hotel night rate we paid of $129 via my hotel app. Severly disappointed that I will now need to replace this swim wear. I reported it to the check out clerk, after reminding her that she should ask exiting guests how their stay was. She proceeded to take photos of the ruined swim wear and stated that she would inform management and I would be contacted via email. I have yet to hear from an

A very nice room and the employee at the front desk who greeted us was very sweet and offered us snacks and water upon our arrival.The hot tub was a bit too hot and the pool was a little too cool. Oh and dont make the mistake that we did by entering the address as Paddy Creek Circle instead of Paddy Creek Drive. My bad on a rainy dark night.

Nice place. Clean

Great place. Great free breakfast.

Great location and very comfortable

Great stay, friendly staff and super clean.

The best place I have ever stayed. The pool is a kid's pool, but the whirlpool is to die for. Having said that getting an extra towel is like pulling teeth.