Embassy Suites Las Vegas

Great as always

We are in the middle of COVID-19, I get that! Their site should say no evening cocktail hour and brown bag continental breakfast. The breakfast was quite nice considering the circumstances. The room was up to their usual standard which is one of the reasons we booked here. What I have difficulty is only one shampoo bottle and bar of soap and no in room coffee. That is being cheap!

Terrible. The place was dirty, there was no remote control for the TV, bathroom lock was broken, knobs on closed door was missing and broken. Not enough towels. To go breakfast was terrible and cheap.

AMAZING!!

We booked 2 nights here at the last minute due to having to cancel at another hotel after a bad check-in experience/initial impression. It was late, we were tired from traveling, check in was quick & easy. I picked Embassy Suites because you know what to expect - you know you're always going to get a clean, comfortable, well-appointed, spacious suite for a reasonable price. That being said, it was a disappointment not to have the cooked to order breakfast or evening reception due to COVID, and I slept too late to take advantage of the bag breakfast-it seems they could work something out to offer these expected amenities during this time, restaurants are figuring it out. It was nice that the pool was open unlike another hotel in the area we stayed at and even though the ice machine was not available, they did provide ice when you asked. Was kind of a nuisance to be reminded to wear a mask when there were absolutely no other people around & there was at least 6 feet between you and the staff member doing the reminding! Good, quiet location convenient to UNLV and the airport.

I understand that Hilton hotels are trying to go green but two towels for six registered guests is ridiculous. None of the Embassy Suites we stayed at during our trip had the breakfast or full services but are still charging about the same price. Really disappointed.

Front desk staff was very helpful, but nothing else felt like I was staying at an Embassy. The worst of it was the clogged toilet we called about about every hour and didn't get fixed by the end of our 2 night stay.

The staff was amazing. We had these rooms booked before because our daughter was going to be in a dance competition at another hotel. We have stayed here before and loved it. This visit was so uncomfortable because our bed was horrible. The room we got was outdated unlike the other rooms we have stayed in before. They have better rooms and there was hardly anyone there, so I don’t know why we were given this room. Nothing was open and we were under the impression that Nevada was opened back up. The strip was fully open. Our rate was 146. I asked for a lower rate since there were absolutely no amenities and they obliged. I still think they should have went lower than 99 but that’s ok. We will go back eventually when everything opens back up there. The staff was amazing. It was just a horrible room that needs to be updated like the others.

I was disappointed that on the website it did not say that everything was closed even the pool. Several other hotels I stayed out listed what was open and or closed. I picked this place because it did not say the pool was closed.

We had to change rooms after check in because there was an issue with the room door and once they switched us rooms it seemed to be ok until I looked at one of the pillow cases and it had what seemed to be mold stains that had just been washed instead of trashed. The next morning I went for a shower and the water barely came out of the shower head. Customer service was good the staff was very courteous but my overall experience was just ok. I didn’t really make a big deal about it because I was only staying overnight.