Diplomat Hotel

This is the second time I stayed here. The first time was 4 years ago. Maybe it’s my standards that has changed but this time the stay was less than impressive. First of all: the service we were met with at the reception desk was horrible. A cranky man that didn’t even look at us. Then the room was so dark it was chocking, nothing to brag about. The hotel in itself is rather old and outdated, it says 4 stars, but it feels like 3. Despite the huge disappointment, we met some fantastic people that work there. Our housekeeper and one of the ladies in the restaurant. I would not recommend this hotel to my friends and family, unfortunately.

Nice hotel - excellent location

They need to update.

A nice value for money brief stay. The staff are friendly and helpful, though the place has seen better days. Well located for local attractions and handy for bus routes.

Arrived early and waited to check in. No smile or welcome from reception staff. The room decor very dated, it was very noisy as my balcony was by the road and the drains in my room stank pretty badly. Housekeeping dealt with this thankfully. They were the only friendly staff. Don't buy the bus tour tickets from the hotel it is cheaper outside and the bus company's tickets they sell have old buses with radios not working. Had breakfast once, varied but overcooked as the food is left cooking instead of warming whilst on display. I got used to the noise from the waves and traffic, some of the front of house staff are better than others, all in all it wasn't too bad but could have been better. Friendly and helpful staff always make the difference between an ordinary and lovely experience. I was surprised to find out the hotel was owned by the Johnson Group.

The hotel is in a good location. It was cheap and I can see why... it’s very dated, air con doesn’t work, beds are small/uncomfortable, decor is worn etc...it needs a complete renovation. It was simply a place to sleep for me, but I would not take my family to this hotel and will not use it again. My friend stayed down the road in a 3 star hotel with worse reviews than this, but his hotel/room was far better and cheaper still! This is NOT a 4 star hotel.

I would not class it as a four star hotel I had asked for first floor two months before we travelled was handed fourth floor ,the room was small asked for double bed husband and I two single beds together sliding all over the place , the room was too warm couldn’t sleep asked at reception how to work air con was told by a man who was not nice to open balcony doors at night the noise from the street was not good

I have booked a night at Diplomat Hotel as a birthday present for my partner (it was my surprise for him - we were flying from UK).When we arrived to Malta and were waiting for our free airport shuttle to our hotel I found out there wasn't any.The hotel didn't reply for my emails, so we took a bus nr X2 just outside the airport to the hotel.When we arrived (after 45minutes)&wanted to check-in, the receptionist said the hotel was overbooked and she sent us to another hotel (just over the road) which suppose to be a 4* as well. Unfortunately it was the nightmare staying at The Windsor Hotel. I am not a person who complains but our room 124 was horrible - very dark, smelly and dirty. I wasn't happy at all. Luckily it was only for one night but still wanted everything to be perfect. The location was quite good and the Internet very fast. There was nobody at the reception desk when we wanted to check-out, so I almost missed my taxi to the airport (I was waiting 'forever' trying to ask some other staff for help). Our breakfast - nothing special. Food was awful and the only food I could eat - small crossaints. My overall experience horrible,so never again!Luckily the weather was nice and I loved the promenade! My partner appreciated my effort with the booking. I've booked a place on October but I found out (the last minute) I couldn't stay at my chosen hotel! Please, avoid that place! I didn't mind to pay more if only they could find me a better place to stay.

The problem was when I arrived at the hotel after my flight being delayed and the airline losing my luggage the hotel informed me that the 1st night they moved my reservation to another hotel and the next 2 nights they would give me an upgrade to make up for the inconvenience. The hotel they moved me to was a dump with no wifi in my room and half the price of this hotel and a worse neighborhood. The only upgrade they offered me was 2 free dinners at the Diplomat. I already had plans to go out for dinner both nights so that was meaningless. When I spoke to the manager to tell her that was unacceptable she asked what I wanted and then she gave me a refund for he 1st night. The Diplomat itself was fine. It was exactly what I chose based on reviews, location and cost. I would have enjoyed my stay at this hotel if they had not given my room away the 1st night, moved me to a dumpy hotel and then insulted me by offering 2 dinners at this hotel as "an upgrade" to make up for this incident. I appreciate the refund but shouldn't have had to ask. I didn't appreciate the hotel moving me without my prior consent. After a long day this was very upsetting. I didn't get to the 2d hotel until 2am. Hopefully this hotel won't do this to other customers in the future! This is absolutely unacceptable behavior.