Hotel Excelsior Venice

everything was good except the shuttle service. the consierge failed to mention that it fits only 12 people! and the shuttle runs every 30 min. So usually it was completely full even if we arrived 10 min before departure, the water taxi to Venice costs 80-100 euro depending on the time of the day so you are basically stuck or ripped off! take that in to consideration when booking this hotel.

My favorite place to stay any time I have the opportunity to visit Venice!!

This hotel is way too over priced for what they offer. The building is awesome but a good refresh is needed and therefore it’s not worth the price they sell the room. You can expect to pay for every single thing you might need. For a seaside hotel you cannot have a sunbed on the beach for free, they request to pay for a cabana on the beach for a ridiculous price. The price of the drinks are so expensive!! Being used to 5* hotels worldwide, we didn’t feel like one. Pretty sure it was amazing years ago but it really needs a good refresh and the service needs to be improved. + the concierge are great!

Amazing location - can’t fault the staff or level of service. Boats into Venice from hotel are excellent. My only criticism would be why do the drinks and food during the day have to be changed at such a overpriced rate - not many people eating and drinking during the day suggest a lower rate would encourage people to eat and drink. Appreciate that it’s a 5 star hotel but it’s just day light robbery!

This is a gorgeous historic hotel 100% worth staying at. Front desk not the warmest and they should really get rid of the wall hair dryers straight from the 70s. At the Savoia in Trieste they have GHD hair dryers in each room and it’s a four star hotel.