The Aquincum Hotel Budapest

A very good hotel with beautiful spa, suitable for families or business travelers. We enjoyed much the breakfast (perfect omlette!) and the hot baths. Good location for moving around the city, especially if having own car, but bus and metro stations are on short walk. Overall very good impression - it is a hotel where we would like to return

I love this hotel and the amenities. It feels like home since I return to this hotel regularly. During my last stay I did have issues reaching the reception when calling. They seem to be understaffed now as I had to call multiple times before they answered the phone. I hope it will get back to their normal exceptional service level soon. Apart from this I love this hotel, the spa, the kindness of the staff, the bar and restaurant. Great place to stay...

Rooms need work and remodelling, bathrooms have mould!

Excellent Hotel, with fantastic step free access for the disabled. A nice size lift. Good food. Spa service were to notch at a good price. The thermal pools and massages were the secret to sleeping soundly. Excellent buffet. The staff were friendly and fluent in English, as I don’t speak Hungarian. Hotel was in Old Buda, excellent transportation almost right out the door. The Line 1 tram has an accessible elevator, which went out of service during my stay. I was able to work around by going to another stop in Old Buds, and rolling to hotel.

I was very disapointed... doesnt worth the money! Looks nice in pictures but in reality is old and rust. The walls are dirty, the taps have calcar, the carpets are dirty and over used. The service at the reception was disapointed.. Tryed to call the reception 4 times, nobody answered. I let laundry in the morning and kindly asked to be ready by night since I will check out early next morning. At 10 pm took them 2 h to find my clothes which were still dirty....

Enjoyed the stay but felt the room could do with a revamp. The spa area was lovely. Good location. Main negative was expensive parking at over £10 a day

I will be writing to the Manager to inform him of my views.

They saved our lives because we had to change places at the last minute and they let us check in at 2am like 1hr after we made the reservations. Also, they didn’t have our room selection available at the moment so they did an upgrade (bigger room and access to other areas) without any charge. Prices are reasonable. Hotel is nice, pretty and clean, and the thermal pools were really good. Breakfast is decent. Personal was very attentive and courteous and answered all our questions, and also helped us coordinate airport transportation. Although it is a little far from the city, the train and bus stations are just beside the hotel so access to public transport wasn’t a problem at all and you can get to the city in 20-30 mns. Overall it was a really good experience.

It was amazing in Budapest

Service was very good and fast at all times, with quick attention at the reception and concierge desks. Staff were quick to assist in good humour when two members of the party locked themselves out of their rooms on different occasions. The one evening meal we had was very good and there was an impressive array of food at every breakfast, with choices remaining even towards the end of the session. Room servicing was efficient and thorough. WiFi was fast and consistent. Sadly, the air conditioning was not working during our stay, which was the one thing that marred the experience.