2/10 Poor
Feb 3, 2025
Very Disappointed
As my home residence is a couple of hours south of Ipanema, I used to prioritize this small boutique hotel during my bi-weekly business trips to Rio. As such, over the past two years, I must have stayed at the Vogue Square Fashion Hotel about 75 or more times!
The front desk personnel has always been friendly and efficient, welcoming my wife and me by name and directing us to pleasant accommodations. The staff in charge of their breakfast service is also amiable. However, since I first began to stay here, the quality and condition of the rooms have progressively deteriorated.
Two weeks ago, upon checking in during mid-evening after a tiring day of business meetings and medical appointments in Rio, I was given a room with a faulty air conditioning unit, no armchair, no coffee machine, and no security safe. The shampoo and conditioner dispensers in the shower were empty, and the shaving/magnification mirror was missing.
In the past, whenever any issue arose, an onsite manager, Michel, would resolve it satisfactorily. Last week, however, upon dealing with an airline connection delay in São Paulo, which affected our check-in to this hotel, we were directed to take up the issue with a manager named Miranda. Her attitude was hostile and condescending, brushing us off disrespectfully as if we didn't deserve to take up her time with our problem.
A person's attitude can make all the difference in the world, for good or for bad. I will no longer be choosing Vogue Square.
Francisco
Francisco, 1-night business trip
Verified Hotels.com guest review
