Best Western Cape Cod Hotel

Good location but internet service sucks and maid service not good. Ate up our cell phone service minutes and cost us extra money. I could not use my tablet due to no internet service.

Comfortable bed. However need to provide more shampoo/conditioner and more dining tables - it was all full we ended up eating in our room

We were happy with our stay. The room and bathroom was a bit tight. The lack of a closet place requires a wardrobe that just took up space. The hot breakfast included is a huge seller. As a family of four, its a huge budget saver for us! The Cape is beautiful with so much to do that we were never bored. The hotel was about 7 minutes from Main St in Hyannis which offers free parking which made things very easy for us. The hotel only has a single washer and dryer for guests so it was a bit crowded when several people staying needed to use it (myself included). We're had one odd daddy where it seemed like our room was left half cleansed. The 25th, we returned to the beds half made. Then the same night we went downstairs to grab coffee and one was ice cold and the other was empty. The guy at the front desk was just standing there so it's not like he was too busy. If given the option we would not hesitate to stay again.

The hotel was adequate for a short overnight stay. The location was quiet and convenient. The room was worn but ok, although the slider door (2nd floor) did not close and there was no screen.

My girlfriend and I booked a pet friendly room online and when we arrived we were told they did not have a pet friendly room available. The nice lady at the front desk gave us the name of another hotel to try. 3 days later we had a charge of $555 for a two night stay at the Best Western we did not stay at. After several attempts I was finally able to speak to the manager of the hotel, Jay. He was extremely unhelpful and said he was there the day I came to check in and they had pet friendly rooms so I would not have been turned away. This after I spoke to two of his front desk staff over the course of 10 days or so who remembered me being there and said I should be refunded. Jay told me to never call the hotel again and he was contacting his lawyer. He said he charged me because I was a no-show on a busy weekend. I was very polite on the phone with Jay and all of his staff. I suppose I should have complained more about the room situation when we arrived but I take people at their word and trusted that being turned away and given an alternative hotel to try clearly implied the reservation was cancelled. I wish Jay was more honest about the situation and I'm sure he will reply to this review and call me a liar but I know I am 100% telling the truth and I am owed a full refund and now an apology from him. Stay far away from here.