2/10 – Dårlig
17. mai 2022
Stay away!
It was a terrible experience to stay at the Stephen F Austin Royal Sonesta Hotel. I arrived for check-in at 15.00 (the check-in time) but my room was not ready, and I was downgraded to a smaller and poorer room, without any form of compensation. In addition to being small, the room was also outdated and could really need a renovation. I was here on a business trip together with some colleagues, and we all had a terrible experience with the hotel. The rooms were not particularly clean when we arrived, and one of my colleagues’ got bedsheets with a big coffee stain on them. The hotel also just offered housekeeping on specific requests to the reception. Not even the towels were changed without you contacting the reception with a request, and when they cleaned your room on request, they did so long after you requested it, and did not refill the coffee. Also, when I first got to my room, there was no hand soup there either. Despite its good location, I would recommend everyone to stay away from the Stephen F Austin Royal Sonesta Hotel. The service is extremely poor, the rooms are outdated, the cleaning is poor, and it is extremely overpriced compared to what you get. There are so many other great hotels in Austin that I would rather recommend.
Stian
Stian, forretningsreise på 5 netter
Hotels.com-verifisert gjesteanmeldelse
