Our stay was wonderful. Squeaky clean room and bathroom, very comfortable bed, good amenities. The very best, however, was the service the concierge, Matthew, offered us. He personally helped to ameliorate the frustrating situation created when our bus service, Rider, abandoned us in a small mountain town with no transportation services during a snowstorm. Matthew so kindly reworked our reservation without taking advantage of our situation. When we did arrive in Banff, we had an easy check-in to a lovely and comfortable room.