Krystal Ixtapa

Check in was amazing -- we arrived early and were allowed to check in and received a free upgrade for a beautiful room with a view! Everyone was helpful and friendly. Such a great place to stay!

Had a great time. Nice very clean room. Staff was amazing.. went outta way to make us comfortable. Only suggestions are free coffee and free bottle water in the room. Adult pool needs to be better supervised to keep kids out.

I would not recommend the Krystal. The rooms are old and have not been updated. The rooms could have been cleaner. The pastries at breakfast should be covered as there are bees all over them. The food is not great, barely marginal by Canadian standards.

Well, first: I don’t understand how it’s in a tourist spot and I can’t use dollars! Not everyone had access to change money on time and we had to walk around looking for a solution. Second:my sons wristband fell while swimming in the ocean and they charge 600 pesos if you loose it but nobody warns you about it! Third:the knob on the shower fell on my toe and I was never able to put it back on the holder!!!! So I had to try and maneuver a way to turn off the water! Fourth: the vents are super dirty and for a hotel that wants to charge you for a plastic bracelet they should have cleaner rooms! Fifth: the section by the pool that sells “hot dogs” and “ hamburgers “ is extremely unorganized!!! The girl looked so confused she had no idea who was grabbing food,who she didn’t charge ,Who she did charge and she was alone except for the other girl working the griddle! Sixth: the buffet they offer at night was the slowest ever in my understanding a buffet should be always full of different options! They had most of the food trays empty everyone was waiting for food and when they would come with a tray by the time you got to it, it was gone! The juices that they put for you to serve yourself are boiling hot and with weather in the high 80’s you want something cold and refreshing so that was extremely frustrating! I will never stay here again! Also if you want them to call a taxi for you it’s 500 pesos but if you walk to the sidewalk it’s 120 pesos!

This resort was absolutely perfect for us! The rooms were super clean and our “ garden view” king bed actually had a beautiful view over the pool AND of the ocean!! We could hear the ocean waves crashing at night—a huge bonus!The resort was well maintained and super clean outside around the pool areas and in the rooms. Maid service was fantastic! Hospitality staff were also great!! Many local Mexican families choose this resort as a vacation destination so it gave a good balance between tourists and a local flair! Many staff spoke English but would help you practice spanish if you wanted..we met up with friends here and we walked to many local restaurants and the market area!! EXCELLENT value .....

this year we traveled l to ixtapa to help put on a baby shower for 100 poverty level expectant mothers in cooperation with the city of zihuatanejo. and provided clothing for a small half way home for homeless children. we of course spent time relaxing at the Krystal and were as usual pleased with the wonderful staff, facility, and the buffet breakfasts.

Amazing.!! Always is. The people are wonderful, I've stayed there over 15 times in 10 years.. Wouldn't go anywhere else..