Ocean Casino Resort

Amazing cant wait to stay again!

They were not ready! Instead of taking preventive safety measures, by using electronic check-in only, we got exposed to a 2 hour check in line wait, back to back. And the elevator line to rooms was an additional hour of back to back lines. Forget about eating, or going up and down elevators, it took forever. The casino is awesome. Clean and great new slots. Room view was good and bed comfortable. They just planned poorly!

Lovely place, Check-in was painful (like being at the airport). They should also hand out maps as the facility is large & we were constantly asking for “directions “. The room was exquisite however.

It was good hotel was crowded so it stays open BUT with covid distancing made it frustrating. Hour long line for check in. On a Monday night. Hour long line to around 7 pm to get on elevators to go up. 4 dots on floor in elevator for social distancing but really made getting to and from hard. Checkout had to carry luggage down 17 flights of stairs since elevator always full. Got a suite and was nice however. But had I known about hour long lines to get anywhere In hotel I would have gone.

I stayed at Ocean the first weekend it reopened. The front desk staff said they were completely booked when I checked in. There were many visible changes to promote social distancing which was comforting to see: Plexiglas barriers at front desk, hand sanitizer stations, only letting one person from your group to stand in line for check in, etc. Overall the stay was ok but I think the hotel was just too crowded because of the holiday, and the fact that many areas of the hotel were closed off made it feel more crowded (not the hotel's fault but just how it felt). I also stood in the check-in line for 45 mins (again probably bc the hotel was at capacity). The outdoor pool/lounge areas didn't look maintained. But all the staff were nice and patient and pleasant.

We had a wonderful time, everything was just Wonderful

While the hotel is large with many amenities, for the most part, we were unable to make use of them due to covid closures and limitations. The hotel was clearly overbooked. Check in took an hour and a half and then another hour waiting for an elevator just to get up to the room. Although the pool was open, it was unavailable as it filled up quickly with limited capacity. Take-out meals always took 90 minutes to receive due to the excessively long lines. Although floor stickers, hand sanitizing stations and signs were in place, very few people followed the guidelines put in place. The room cost would have only been reasonable had we been able to actually make use of the perks at the hotel. The rooms did not seem to be well cleaned. The room chairs were ripped, ceiling was peeling and carpet was stained. We experienced far too many inconveniences and sub-par conditions to justify the cost.Will not return. Highly disappointing.

Hotel was nice. Room and resort kept clean. Challenges with check-in and wait times. Check in process moved quickly but took close to an hour. Wait times for elevators to get up and down also an hour or so. Very poor planning by management as it seems staff booked all patrons to 1 tower and made them wait and wait and cram elevators and hallways during a pandemic no less. Pool was nice. Staff was friendly otherwise.

Oceans was not ready for their re-opening

The checking in was terrible I wasn’t given the room I requested through hotels.com and the transition from the two rooms was uncomfortable. Second room wasn’t ready for smooth transition but yet guest Were issued keys to our room.