Best Western Plus Hotel Elixir Grasse

Vi hadde store forventninger til hotellet på forhånd etter å ha lest anmeldelser. Førsteinntrykket var meget godt, flott rom med balkong og et flott uteområde. Vi valgte å spise middag ved bassenget om kvelden og da fikk vi oss et sjokk. Det krelte av myser i hagen og de nærmest sprang rundt bordene. Vi måtte flykte inn i restauranten. Vi tok dette opp med betjeningen som bare sa at mysene var søte og at vi kunne få en gratis lunsj som plaster på såret. Dette er ikke godt nok. Her reiser vi ikke igjen. Dumt, for hotellet og maten var meget bra.

Wonderful staff, very helpful about the perfume making tours. Dinner undercooked, but edible.

Hotel was well located at the base of Grasse. An easy drive up. Clean rooms, friendly staff. Recommend for stay in the area

The service at this hotel was excellent! We got upgraded to a bigger room because they had free rooms. Also the restaurant at this hotel was excellent! The pool area was really good og it was a nice big pool. The hotel is situated a little outside the town which make it a bit of a journey to walk to town because Grasse is very steep.

Most of the staff was extremely nice and helpful. However, one waiter at the restaurant treated us far inferior to other guests who were French. When we left the hotel we asked for a taxi to the train station - the taxi driver delayed us because he was too busy chatting/flirting with the girls at the front desk. He left the meter running while he kept us waiting and we overpaid for the 2 minute ride but we didn't have a choice because we had a train to catch. I called the hotel from the train station to complain about the inflated price and unnecessary delay and the staff was indifferent. The AC didnt drop below 25 degrees Celsius and the bed wasn't comfortable. There is very little near the hotel so you have to walk or take the bus to the center of town. The pool is nice but other than that we wouldn't stay here again.