The Peerless Inn - Kolkata

Booked 3 rooms. At the check in hotel said they had reservations for 2 rooms only. Hotel staff took no initiative to resolve the issues with Hotel.com. They said they didn’t even have the number to contact Hotels.com. Luckily the online chat of Hotels.com was a big help. The agent resolved the issue in less than 15 minutes. So, highly dissatisfied with Peerless Inn, but quite satisfied with Hotels.com.

Imagine hearing hawker calls through your 8th floor window..thats how soundproof they were. The apparently filtered water was being filled at a run down UV filter, which was not even working. At breakfast, excepting Chicken sausage, there was no other non veg item. Further, we were given diluted juice, and they knew exactly what they were serving !! The staff is so reluctant to clean tables as if it hurts their ego to do so...the first time we have come across such a lopsided approach in our experience in hospitality. In all, a very disappointing experience never to be repeated and forewarning to others.

I and my wife stayed at Peerless Inn for 04 nights from 20-24 January 2020. We chose this hotel for its location and being a 4* we were expecting basic minimum standards. Our nightmare started from the time we checked in. Since, we had booked online and prepaid for the entire duration of our stay, we were compelled to endure the nightmare. We were first allotted a room on 03rd floor, overlooking a hollowed out dilapidated building so it was not possible to even open the windows. On complaining, next day we were allotted a room on the 08th floor overlooking a street infested with Hawkers and the Hawkers were so loud that it is impossible to rest during day time. Nights were worse, every morning we got up with severe backache since, the beds had ‘bonnell spring’ mattresses. And being used to ‘natural foam’ mattresses, we just could not sleep. Apparently, for environmental reasons, drinking water in the rooms was provided in glass bottles that were supposedly refilled with purified water. However, from Day 2, I started having stomach cramps and an upset tummy. After Day 3, we realized that the water being supplied was from dysfunctional UV water filters and was being handled in a very unhygienic manner. We immediately, switched over to bottled water and thankfully started recovering. The F&B arrangements were no better. Fresh juices were being mixed with water and every morning we had to ask for freshly squeezed juices without dilution. At breakfast, uncleared tables/plates were

Good location right in the heart of Kolkata. Good breakfast buffet with both Indian and international options. The breakfast buffet was somewhat crowded at peak times and also during the weekends with guests from what looked like a wedding party.

Hotel is clean. Helpful staff. Very close to New Market which makes it harder to get in and out because of the traffic. Food quality at the restaurants have gone down significantly from the last time i stayed here. Hopefully the management will take care of it.

Location of the hotel is really great. But their standard has fallen. They do not provide the toiletaries any more. You have to ask.

all good, the staff was courteous and the dining facility was excellent

need to improve there service. dnt have proper amenities.

Rooms in main block (especially bathrooms) are in very poor condition including mould. Not fit for use at any price.