Hilton Indianapolis Hotel & Suites

Air conditioning - One room was freezing the other room was hot. Took 2 calls to get an extra blanket. Hotel looked dated and in need of a renovation. Bathroom had some leftover hair and was moderately clean. Pool was closed. Not horrible, but nothing special either. I'd score 3/5.

I arrived early (at 2pm) and the person who checked me in knew I would be waiting in the lobby for a room. After an hour, I went to the desk and spoke with a gentleman to ask if they had put a rush on my room. He said he would do it then, leaving me to think that she never did that. My room was then ready within about 15-20 minutes, which I appreciated. I recognize rooms are guaranteed until 4pm, but I also know from being a front office manager at multiple resorts that you can typically get a room within an hour after check out if a rush is put in. I'm not upset; just would like that awareness at check in. Otherwise, the rooms were large, nice and very comfortable. I could have slept in that bed for days!

Great weekend getaway

I’ve stayed in hotels a lot. This was hands down the worst hotel experiences I’ve had yet . I went to spend a couple days in the hotel hanging out at the pool. I booked and asked about the pool. Yes there is a pool was the answer. Only after traveling there was I told the pool was closed and that the pool was closed. Completely ruined the whole trip. What a waste. Aside from that the staff was lazy, uninformed, and ATI g, and unfriendly. I don’t think I’ll ever stay at another Hilton after this.

room smelled. vending machines on 6 floors broken. pool unavailable due to construction. small tv. stay was definitely not worth the price.