We wanted to love this hotel, but we were disappointed the second we walked in to the room. There was a nasty stain on the wall, cords hanging out of the ceiling, and the air would not go below 72 (I’m on steroids and chemo so I get hot). We reported everything to the front desk and requested a cancellation of the next night’s stay, which the front desk lady said she could not do because it was made through a third party app, but the manager figured out how to fix it. They did offer to change our room, and when we got back up to our floor the maintenance staff had let themselves in to start looking at our complaints. The maintenance man was extremely rude and said the temp is 2 degrees lower than what the screen said. He tried to prove his point by blowing on the sensor, which made the temp rise (duh- this only further proves the temp was reading what the temp in the room actually was). Then, my husband went downstairs to ask a question and found the maintenance man trash talking us to whom im assuming was the manager. The manager saw husband coming and tried to stop him. We were moved to a new room and half of the lights were out in it and there was brown liquid coming out of the unused (by us) coffee maker.
Smaller issues that some may want to consider before booking- valet parking is mandatory. We were fine with that, but I’ve read where others were not. We were told they were out of toothbrushes and toothpaste (we wouldn’t have minded paying for these, and a cup of black