2/10 – Dårlig
28. november 2022
It was a terrible experience at Akgun Hotel.
There is much bad to write about this hotel.
Front Office quality related to service and solutions:
- They don't speak English.
- They have poor eye contact and show extremely little service. While I am talking to them, they are working and do not make eye contact.
- They lack honesty. (They said the boss wasn't at work and after a while he was at work)
- When I call the Front Office and ask them for a service, they take an extremely long time to perform the service.
Housekeeping quality:
- They only speak Turkish. Impossible to understand each other.
- Every single day I have to repeat my needs in the room. It is extremely bad.
- They don't wear gloves when they clean the room. I noticed that they use their hands in the toilet, the garbage and the beds without washing their hands. This is extremely disgusting and transfers a lot of bacteria onto the beds after washing the toilet, for example. I told them to wear gloves. But the worst thing is that they forget it the next day. Then every single day I had to repeat myself and teach them how to wash the room properly.
- and much more.
Room quality:
- Poor air quality.
- A lot of dust in the room.
- Found dark spots on the walls.
- There were yellow and red stains on the duvet. It looked like dried blood and the like that had dried before.
- The hair dryer switch was broken.
- There were white stains on the sofa.
- There were some places on the duvet cover that were torn.
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