Silver Sevens Hotel & Casino

The location was an easy find. When we arrived we were going to the front desk to check it and was immediately stopped by security to tell us that my minor daughter wasn’t allowed to go with us to the front desk to check and that she would have to stay there. Not cool. After check in went out to the car to get our luggage and once again was stopped by security to take our temperatures for the second time. The security guard was extremely rude!! On our way to the room, the whole floor smelt like marijuana. Room was very dirty. Food still underneath the beds. And the carpet was filthy, turned my daughter feet black within 30 minutes of not wearing socks. Extremely disappointed with this stay. Also the room we booked wasn’t even the room we got. No WiFi even though it was included in our room fee.

Security is over the top. Except telling homeless in front. I had to go off grounds to smoke or be hassled for cigarettes by 10-12 people. Cafe closes at 2pm most days and if your a morning person cafe (coffee breakfast) doesn’t open till 8am but gas station is across the street

In the climate we're in, I understand the need for temperature checks amd face mask. What I don't understand is the ID check at the front door to get into the casino? Security does not have a list of guest staying in the hotel so why cause a line, that is not socially distanced to ask mostly everyone for ID to get into the casino? You job at the door is temp. Check, thats all

The room smelled like smoke, eye burning level of smoke. Missing pictures from the wall, AC was not great. Room was clean, staff friendly.

Easy check in and Great stay

This hotel is not a 5 star BUT few employees who work there, make you feel like 5 star: 1) Cole from the Front Desk is so polite, hard working, helpful, professional. Just a very nice guy who will go out of his way to make the "guest feel special". Hotel is very lucky to have him. 2) Other nice employees are: Simon from room cleaning, Linda & James from the Café, Cheryl the cocktail waitress, Chad the Pit Boss, Denise & Steven the Dealers. Not a good employee was Mira (Dealer supervisor) who did not want to put the NBA game, even though myself and 2 other people wanted to play Blackjack and watch the NBA playoffs game. She could at least try as the remote was with her. In my opinion, she should work in a job that is NOT with people as she is rude and has a attitude. Casino owners should transfer her to Room cleaning. Tatiana from Bulgaria, from the Café needs to be more social and LEARN from Linda or James on how to interact with Hotel guests/customers.

Enjoyed our stay. Especially the patio area was a plus.

First off it started out i had to wait until 5pm to check in.. And i arrived at 3:08pm. And check in time is at 3pm. After spending that evening with the kids in the pool and Fremount street we call it a night. Wake up kids playing and found drugs in this room. I callee for manager who never came, i had to go looking for one. Only to br told they can only refund my resort fee of $96, cause i booked thru a third party which was Hotel.com. And Hotels.com wont Refund my $222. So im going to have file a disbute with my bank.. So please dont go there. And Dont Book thru Hotels.com.. This just happened on Sept 5th-8th.. So just visit. But dont book a room with them.. They dont honor when they are wrong

booked a premium tower patio room but was instead given a different room.the front.desk said.that it.just a request.when booking the room when in fact it's already paid for the night. The room has no mini fridge. Requested a mini fridge and it took 3 hours to be delivered. The front desk people should be fired!!