Pestana Vintage Porto - Hotel & World Heritage Site

We stayed here during one of the legs of our honeymoon and had a good experience. The location can't be beat, right down on the waterfront. The rooms were nicely appointed and clean. However, we found the front desk to be lacking proper customer service. Multiple times we had questions about the surrounding area, recommendations, etc, but was met each time with "I don't know", "I am not sure", and we were not offered much help. For a hotel centrally located and catering to visitors, we were left disappointed by this lack of service we had received everywhere else during our trip.

great location, staff could be a little friendlier

Great stay at Porto! Location: can’t ask for a better location. Right next to the river/city center and short walk to all the must see sites. The location is literally post card perfect. Room: clean, spacious, and modern. The only minor complaint is the carpet is a little outdated. Nice coffee bar in the room, housekeeping leaves chocolate as part of the down service. Food: breakfast is included and incredible! Amazing varieties, including local food and fresh to order eggs. Fresh squeezed orange juice and champagne. One of the best breakfast buffets in Europe I have been. Service: a glass of complementary port wine on arrival. My check out time was super early, and the hotel packed me a thoughtful cold breakfast to go! Value: I book the hotel during off season, the price is very reasonable for its location and all the amenities.

We had a very comfortable room at the Pestana Vintage Porto Hotel and the staff was quite helpful in answering questions that we had. The breakfast was incredible and the setting of the hotel on the river was spectacular. Our big issue was parking. The day we arrived, the Porto Marathon was being held which created chaos on the streets. We had to park 1 km from the hotel initially and then we were able to move our car to a parking garage closer to the hotel. Despite there being an agreement between the hotel and the garage, parking cost €25 for less than 24 hours. In addition, it was far enough away that we got soaked in the rain bringing our luggage back to the car. For the most part, we really liked our Pestana experience but have decided that perhaps we prefer more rural hotels at less expensive prices.

great location, great service !