Bally's Atlantic City Hotel & Casino

Comfortable clean and everything I needed was available.

Outdated nothing available room service Fri-Sun!!!!

When I requested a "city view," I did not know I was going to be looking at a street. I would of preferred a room higher up and a view of the whole city.

Clean and comfortable excellent customer service

Not the best view and the pool area was down

Would of been nice if they provided plastic ware or even allowed us to have some silverware. I got a cake while out on boardwalk bit when I got to my room I realized I didn't have a utensils. I called the front desk to inquire where to get plastic ware or if I could get a fork, I would even come pick it up an I was told they didn't permit silverware to be brought to the room an they had no plasticware to give, I was very disappointed. Other than that I had a good time.

The first customer service rep, was rude & dismissive, the second rep was understanding & tried without a problem! There was NO MICROWAVE OVEN in the room nor a Jacuzzi tub! I can might understand the jacuzzi tub, but NO MICROWAVE that made NO SINCE!!!!

Overall, the stay was OK. The staff was good but the room was just ok. It definitely needed some more outlets, there was no where to plug in the coffee pot. Also the Air filter in the bathroom filled with black fuzz and dirt. Right above the shower. My room was close to a service area it smelled like garbage.

Went for restaurant week which was great! But Bally’s needs some work dirty hallways. Extremely long wait to check in it was not a long line but very slow staff🙁 Seems like Bally’s doesn’t care anymore getting rundown. Wanted to charge $10 extra if you checked in an hour early - really Bally’s needs that extra 10 dollars ? Maybe to clean and paint? Room in Bally’s tower was clean and bed comfortable.

Charging a fee .>$10.00 for early checkin is wrong and finding the room already ready was an insult and should be embarrassing to the hotel.