I believe this hotel will get even better when they are finished with whatever refurbishment they are doing now. The lounge area and reception are a little messy now but really it won't ruin your stay. the rooms are like in the picture, clean style, no paintings or art on the walls. The toilet of my bedroom smelled like it has just being cleaned but not washed, I guess they need to review their cleaning products or procedures as I can say it almost smelled a bit urin. The piccolo guy standing in the reception almost the whole day is totally unnecessary, it would be more than enough to have the concierge. The LOCATION was perfect, even Zara and Primark at walk distance. Both Puerta del Sol and the close buy Plaza del Carmen er under construction. I loved Madrid and would stay at this hotel again. ALmost forgot to mention that the hallways were impeccable clean, they had a nice "spanish" atmosphere with the windows. I loved the stairs as well.