Quality Inn Sierra Vista

Great location to get around to Tombstone and Bisbee. I can't say I have anything negative to say or anything positive. I am pretty neutral with this property. The one thing I will say is that the asphalt and speed hump by handicap parking on the side by the pool definitely needs to be redone to ADA accessibility. My husband is not in a wheelchair but he is blind and has a prosthetic foot and it was so difficult for him to navigate because of how it is set up and how bad it needs to be redone.

There are bugs in the rooms. We had three rooms for two nights for a work event. We tried to get a refund for one night as there were so many roaches and bugs crawling around. The hotel refused to give a refund. We left anyway so lost the money on the second night. Should have been refunded all three rooms for both nights. Bad business.

Booked the room a month in advance. At check in I was told there was only one king room available which was a smoking room, which I definitely did not request. The lady that was working the desk had a very poor attitude and it was obvious she did not want to be there or assist me in any way. The room was not clean and there were items left from the previous people that stayed in the room.

First time ever is a Quality Inn without hot water. Advised desk at 9pm. Clerk unaware. Offered nothing. In morning went to desk and was told bill would be adjusted as water was "lukewarm". No apology. Unable to shower. The hot breakfast lacked hot chocolate, bagels, eggs were preformed, biscuits but no gravy. This is an older property. Needs lots of help

The desk staff were very courteous and helpful.