Holiday Inn Express Hotel & Suites PEORIA NORTH - GLENDALE, an IHG Hotel

One of the best run hotels ive been in, manager manages and takes care of biz Suoer friensly staff. Super quiet and nice beds.

The staff was great !, Clean building, even though dated furniture, but overall was a good experience. Bathroom fan was not working, and when I notified receptions, it was immediately fixed. The bed was VERY COMFORTABLE !! And I like the fact that unless needed, maids only take the garbage out. This is good to save and not waste resources.

Glendale is a very convenient and clean place to stay when you’re near Phoenix. No real complaints here.

Very clean and comfortable rooms. Smiling employees.

Bed was very comfortable. Kudos to them for figuring out how to serve breakfast during Covid. That said, the eggs and sausage were not great. The coffee was the best I’ve had at a hotel.

Entire stay was subpar. Customer service was a joke. Rooms were terrible with peeling paint on the walls and noisy AC.

Nice hotel, hot breakfast was good.

The welcome and staff were very nice and professional. In the evening I could hear other guests while in my room. Kids jumping and running and I could hear muffled conversations in the other rooms.

The property is very run down. Peeling nicked paint throughout. Broken or partial electric fixtures. Chipped enamel in tub, shower curtain rod needs repair, paint touch up needed. Loose panel exposing wiring in wall. Outlets not working. Fan & light on one switch and very loud. Problematic if someone needs both room while others are sleeping. Entrance to hotel from rear parking was constantly unlocked even at midnight! The 1 time in 7 days it was locked, our "room key" could not open it and we had to walk all the way around to front entrance. There was no stainless steel grate on the ice machine making it nearly impossible to dispense ice. Front desk employees have masks off or down until guest approaches desk. When I gave the hotel manager my feedback, he half listened and mostly gave lame excuses. The housekeeping team did a good job, however in an attempt to improve the ambiance- they pleat folded the kleenex & toilet tissue...meaning they touched them excessively and we had to discard what they touched. There are major gaps above & below the room door so light from hallway pours in and it made it hard to regulate the room temp. AC was NOISEY!The peep hole in door appeared missing a part so we stuffed a tissue in it. Blue glass soap dish chipped on all corners. Overall everything was run down and needed proper maintenance, repair or replacing. Will not be coming back to this location. Ever. Yuck. Very disappointed!

The to go covid breakfast was not good, th