Holiday Inn Express & Suites Columbus Airport East, an IHG Hotel

Overall I had a very positive experience with this hotel. The pool was terrific, the staff was very helpful and friendly and kept covid safety in mind. Everything was clean and efficient and beautiful. We enjoyed all of the options for breakfast in the morning and the ability to do laundry at the hotel. The location was convenient for our needs and an easy drive to the airport without a lot of airport noise. The unfortunate thing is that I did not sleep well in this hotel at all, and I was there for 8 nights. Part of the reason was a lot of hallway noise (loud talking and door slamming), which I can't really blame the hotel for. But also the mattress was somehow sagging on one side so I kept rolling and sliding down into my husband all night. Also the thermostat was very strange and difficult to control - one notch up or down and you went from too cold to too hot. We ended up just turning it off. None of this was a deal-breaker and I would stay at this hotel again.

It wasn't terrible but I would have stayed somewhere else. Breakfast (free fruit) cut off at 9:30 even though I showed up at 9:40. No shampoo in shower--and 2 conditioner bottles. But body wash and both conditioner bottles were empty. Exercise room was a treadmill, supposedly due to COVID but other hotels on this trip seemed to have multiple machines and weights. Lots of kids running in the hallways making noise fairly early in the morning. No shuttle to the airport as advertised, so the hotel properly paid for a cab, except that it was the most filthy cab I've ever seen (a taxi company which the hotel staff said they use "All the time" when I asked about the cab being 5 min late for pickup). My 18 year old son said, "That cab was gross!"

Hotel was clean and newly renovated

It was really amazing. Only problem was with the wifi but that was resolved quickly.

We signed up for a king room but got two queens instead. The description said there was a hair dryer but there was none in the room. Otherwise it was fine.

The bathroom was not cleaned very well. The floor of the shower was dirty and there was grunge under the rim of the bathroom sink.

I’m got the room for my mother just for a little staycation alone time. It was a nice stay clean, and quiet. However, she was told to leave a hour before the checkout time. I sent her a screenshot of the checkout time being noon. She then showed the woman at the front desk and she basically dismissed my mom. Maybe it was an oversight on my end due to covid but, I just felt like there should have been something else offered to her for losing a hour that was paid for.

Second shift person he was amazing. Loved him. So very helpful and very kind

I just wanted a weekend getaway, and the room was comfortable enough to stay in it all weekend undisturbed. Would definitely come back.

The hotel was very nice. We got a suite although a suite to me is more of a secondary area or room separated by a wall or door. This suite was merely a larger room with a sofa bed and table in it. But it was very nice, easy access from the highway and overall a nice experience