This unfortunately will be our last time staying at this resort. We like to stay here every year we go to Busch Gardens for Christmas, but no more. We also visited earlier this year around June & the room was in poor quality. However, this time sealed the deal for us. Our room had two roaches in them (one dead, one alive). So, after we unpacked everything, they moved us ONE building over. We had to repack & move. The first room smelled terrible & the furniture was so uncomfortable.
The second room we moved to, smelled better but the same issue with the furniture. Not comfortable, the bathrooms looked dirty, the tables looked dirty, the kitchen drawers face was falling down. We did not report this because we did not want to move for a third time.
These rooms are so outdated, they do not look like they've had any sort of deep cleaning since the day it was furnished. The beds you can feel the springs & the sofas are so dirty & sunken in. (the same issues we noticed in June).
They only offered to waive $56 off our bill after we had to move for the roaches. I don't think that is very fair. We think we should have had AT LEAST one of the nights refunded. $56 is NOTHING for the inconvenience we had to go through for moving & the roach issue.
