6/10 – Bra
3. mars 2025
It was an "ok" experience. The front desk lady was a bit short and seemed to be in a hurry even though there were no other guests checking in at the time. I inquired about an early check in and was accommodated for 2pm, which I am extremely appreciative of. The reception staff could have explained to us that the room available did NOT have a balcony as I had requested and paid for, giving us at least the choice to either "early check in without balcony or wait". Seems like a minimal issue to complain about, but clarity goes hand in hand with good customer service. We didn't complain because we just wanted to enjoy our stay.
The other "evening front desk staff" was much nicer and very cordial to all that came in. The complimentary breakfast was great and had a good variety of warm breakfast items. The dining room area was clean as well.
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