Kimpton Hotel Monaco Washington DC

it is a historic building and that is one of the reasons that you choose it, so the air in the room can be a bit stuffy

Were told at check in the room type was oversold. Offered me a suite upgrade with pull out couch versus the two doubles I booked. Terrible terrible sleep on pull out. They offered a measly ten dollar rebate off the rate. I intend to take this up with the manager. Not the way to treat gold member of hotels.com. Truly disappointed. And room smelled mouldy and wax damp.

One standout staff member at front desk named Angela or Andrea. Breakfast order incorrect twice. Surly bartender however the manager did gladly comp those drinks. Hallway always had glasses or food bags outside doors. Great location though and beds are comfy! Service was mediocre at best and folks in bar could care less about service. Shame as I like Kimpton brand but this one has a long way to go! Get some more outlets in rooms have to take turns charging!

Very cold hallways.

Service means the most to me. The staff did not want to be there. They did not explain where the morning coffee would be, and once I saw the sign of coffee hours, he coffee was over 20 minutes late being available. The hotel charges a resort fee, but lacks resort features - not even a place to sit outside, nor good views. the hotel was a disappointment. the location was good, decor was fine and the rooms were quite clean