Olas Altas Inn Hotel & Spa

DO NOT STAY AT THIS HOTEL. SPEND YOUR MOMEY SOMEWHERE ELSE. the only good this is the location. I am going to tell everyone i know how shitty of a hotel this is. It’s so stupid that we cannot take food into the room. And then when the security guard LITERALLY BARGED IN OUR ROOM. that was so uncalled for. This hotel is not what the picture show. It is cheap but still. It was also the only hotel available here. The staff was rude from the beginning. The only nice person was the guy that helped with the luggage to the room. There is NO PARKING for the amount of rooms there are. You have to pay for the towels??? You can’t wear just a shirt and shorts to the pool. There are literally so many rules that they do not tell you about on their page. They tell you when you’re here and can’t cancel after that. And you can only get one room key, and you have to keep it in the key slot because it is what keeps the electricity on????. And we have also been told the first night to ask at 9am if they have a room available for us, beach front. The first girl, i think her name is Araceli? She was the only nice one. She told us to keep asking and then when i went again this other girl didn’t even look she just said they didn’t have any which was rude. this is such a shitty place to stay at and a lot of people will know about it. There are so many bad things about this place.

Very bad customer experience as soon as I walked in. The receptionist was rude and took over 5 minutes to acknowledge me standing there for check-in. The room was plain, musty and very hot. I would not stay here again.

I had requested a king size bed and recieved two singles (not even queens) I got there late and was tired from driving all day to complain. Other than that the stay was good

Good things: Location, ocean view; secure, free parking. Less than good: extremely slow wifi; noisy (requested room with ocean view, which also faced pool, which was noisy, and air conditioner was very noisy); room was adequate but screen door to balcony was off track, bathroom was looking very tired.

This trip was the first in a long time with my family. I had stayed here a year ago and I was very excited. That being said, the front desk staff were not the best communicating with me and my family and several other friends about room reservations. They did not allow easy transitions from 1 reservation to the next. We made different reservations for for the same hotel and they did not accommodate by leaving my parents in the same room; instead they had to relocate to another without beach view. Also, you can not bring in outside drinks into this hotel. THAT'S Bogus!