Best Western Plus of Birch Run/Frankenmuth

The hotel looks visually appealing, until you really look, our door had a 1” gap at the top that you could see in and out of the room. The pool was extremely cold, the hot tub was not hot. The other guest were loud with no help from the staff after multiple calls. Worst night ever AVOID!!!

It was a decent hotel nothing special. Near mall and restaurants. Pool open late.

Not worth the money to stay here. Rooms are not clean, way too small, no HD channels and they left only a 1/4 roll of tp in the bathroom with not a new roll in site. The only convenience they have is shopping and restaurants. This was a first and last for me.

I booked 2 rooms for 2 nights. I called several days before to see if they could connect, the clerk said no. When I got there, they were connected. If booking 2 rooms, make sure you give both names of the adults, I was told only 1 room was reserved for me. I had a party of 7, each room only had 2 bath towels and 2 washcloths. When we asked for more at the front desk we were given almost see-through tiny pool towels, which it took 2 of them just to dry my hair. The employees take their smoke breaks RIGHT outside the side door where we parked close to our room......they were friendly, but, if you don't smoke you then have that smell in your clothes for the rest of the day. The breakfast was honest the worst I've ever had at a hotel. Cinnamon rolls not done on bottom, but hard on top. The burritos were wrapped in tinfoil.....making the tortilla shells soggy and mushy. They were also labeled as tex-mex breakfast burritos...but only had dumplings in them. The only thing that made them tex-mex was the salsa you dipped it in. The toaster only worked one of the days. Unfortunately, that was all that was offered for breakfast. Coffee was okay, but only had half and half for creamer in cups. No idea why other flavors in same type cups couldn't be offered. And the shampoo/conditioner bottles only had enough for one person, so pack your own if staying here. Last thing, furnace temp could not be changed off 85....we went between freezing and overheating.

The Hotel was not very clean and I called the front desk several times and no one would answer the phone. I had to get dressed to walk down to the Lobby and still had to wait 10 minutes for a clerk to come back in because she was outside on her phone. No Breakfast included like advertised. Poor quality all around

Thermostat control missing. No elevator. Fridge had only three legs. I understand covid-19 affects the breakfast menu, but the only food I saw offered was Tex-mex (burritos?) and some semi-hard dessert rolls. Not even a box of cereal with a carton of milk. For the price we paid, not happy. Plus, no follow-up with management when I reported these things upon departure.

Property was clean upon arrival and checkin staff pleasant and professional. Bagged up all trash and gathered dirty towels to assist housekeeping on Saturday morning. Room not touched. Didn't mind bed nit being made but garbage could have been removed. It was sitting right inside the door to room.

Desk workers and breakfast workers were very friendly! Loved my room! Will definitely stay again!