Best Western Wichita North

Super friendly staff & very nice, clean rooms. Extra measures due to the Covid virus were reassuring for our safety & they still managed to serve our family a hot breakfast.

Very comfortable, clean and convenient. We had a great stay. Hot tub was big and very relaxing. Everything was fantastic

The room was stuffy during our stay. We were at breakfast and our daughter came and told us the ceiling had fallen. We to room and sure enough the ceiling had fell where air conditioner was. Maintenance took awhile to get there and we had to set a trash can under the leak. The air conditioner had broke down and was leaking and made the ceiling fall. When asked for a discount was told they would give us some best western points. No points yet

The staff was friendly and check in/out was quick. But room smelled like cigarette smoke. The wifi on the business center was not working so to print you had to email the front desk.

Recently remodeled and clean. Would stay again.

When we arrived, Edwin the front desk manager could not find our reservation. I provided him our hotels.com confirmation number and provided him the confirmation email. He told me there was no reservation and to call Hotels.com. I did and the agent called the hotel. The agent provided Edwin the info. Edwin would not give us a key or acknowledge the reservation. It was 11pm, and we had had a long travel day. I was traveling with my 74 yr old mother. Edwin said I could purchase a reservation with him, but they would not refund the amount, should the reservation from Hotels.com show up in their system. I called Hotels.com again, and they tried to resend the reservation. This took 45 minutes and although Hotels.com staff resent the reservation, Edwin would not honor it. Who treats a guest this way at midnight? My mother was so tired and he was so unaccomodating.

No time to take photos. Where do I begin. Check in was the only good part of this stay/property. The parking lot is a weird horseshoe shape that dead ends in each side. The hallway decor feels like the 70s and pretty much matches style-wise. We paid for a King Suite w/Sleeper Sofa. It is NOT a 1-BR, so don’t make the same incorrect assumption I did. There was no sleeper sofa, just a chair. The jetted tub is where they spent all of their renovation money. Huge tiled area that takes up gigantic space in bathroom, which by the way, has NO DOOR into the bathroom. The toilet and tub are crammed together in a closet-sized space with a door. The actual closet is straight out of the 70s-80s with full gold-trimmed sliding mirrored doors (that didn’t even work well). No extra linens. Room entry has like a 15 ft “hallway” dimly lit, and the room light switch is at the far end of the room. Oh yeah, the shower pressure was Awesome!! Super powerful, and helped exfoliate everything it hit - head, body, face, and anything else. Don’t get me wrong, I liked having shower water pressure ... it was nice. The king bed seemed to slope towards the sides so don’t sleep in the edge or you’ll roll off. All-in-all, it was a place to sleep while traveling, but no way this place rates as anything above a 4 or 5. Breakfast was included. No bacon on a buffet ... what?!

Nothing much in the area, the adjoining restaurant was just okay, with very slow service. Staff and rooms were nice, but you can hear everything happening in the room next to you. Someone in the room next door had a very long phone conversation with someone at 3am and kept us up for awhile.

Hotel was fine, pool needs to be cleaned , kids couldn't use it.