I had an unacceptable experience at the Travelodge by Wyndham in Beckley, WV. On the night of October12, 2024, I was given room #66, which was a queen bed instead of the king room I reserved, despite my request to cancel. The room was filthy, with visible dirt and fresh urine on the floor. After requesting a new room, I was moved to room #88, which did have a king bed, but the bathroom was still unclean and had mold.
The front desk staff was unethical in handling the situation, and the overall condition of this hotel is a serious health and safety concern. I strongly believe the property needs to be inspected by officials. This level of service and cleanliness is completely unacceptable.