Ca' Dei Conti

We stayed in a quadruple room for two days and that was fine. It was spacious and clean. On the third day, we moved to a double room and that was a disaster. The room was small and stuffy. No vents and the heater nor AC was not working. We asked the concierge at front desk to move us and he said that they were booked, so he sent an attendant with a portable heater and told us to open the windows for ventilation. We could not sleep. It was horrendous for us and my family in the next room. We will be requesting a refund for the last day.

No where near 4 star. Okay so there were unprecedented flood levels which was awful but the staff did not do their best to cope. The hotel is tired and the smell from the rising water in the ground floor rooms was unbearable! Staff were rude and dismissive. Would never stay here again.

Excellent location and friendly staff. Hotel needs some refurbishing !

Staff is hard working, attentive, and extremely helpful! Hotel is charming but needs upgrading, especially the shower.