This resort has top-notch rooms and is situated on such a lovely beach. It is advertised as a premier resort and charges prices that match just that in their spas, restaurants, and other amenities on the property (i.e. paddle board rentals, laundry, etc.) The experience we had with nearly every single one of these things was atrocious. There is horrendous service at this resort in all of the bars and restaurants. The kicker is that the staff are incredibly friendly and try to be accommodating, but the venues are ridiculously understaffed, so the waitstaff and bartenders always seem so incredibly frazzled. It is truly absurd for a resort that tries to come off as high end. Our group of travelers were coming from the USA and Australia, so we were prepared to be paying the rates average of our countries, especially given that we were going to an island and seeking a luxurious resort. With that being said, the thing that was most frustrating was the prices they charged for such low quality goods and services.
If you choose to stay at this resort, I would just highly recommend going elsewhere for all drinks and meals.The prices are far higher than other local places on the island, thus the quality should reflect what they are charging, and also the service needs to improve by hiring more staff. Our room was lovely and the resort itself is beautiful, so we were bummed to have had such a horrible experience because of the amenities.