Palazzo Turchini

Quite literally the worst hotel experience of my life. My GF and I stayed here for 2 nights between 13-15Aug 2018. On the last morning after breakfast we checked out and asked the reception if they could safely store our luggage so we could go and do some last minute site seeing - The front desk employee said no problem and we left the bags with him - Mr I**o. I was shocked when I returned to realise that my laptop had been stolen from my bag!!! FROM THE HOTEL SAFE STORAGE AREA! when I told the same receptionist he refused to take responsibility and simply said the laptop must not have been in the bag in the first place! I had to go to the police station myself with ZERO assistance from the hotel and fill in the usual reports. I brought the police to the hotel and they were shocked to realise that their safe storage was in AN UNLIT BAR AREA open to the general guests and staff! with NO CCTV. The police advised me to get a lawyer on the case which I have done and that it was possible that someone from the hotel staff probably stole the laptop. We had to leave as we had a train to catch but the hotel didn't make any effort to compensate or sympathise with my situation. I emailed the general manager a few days later and they gave zero response. I never write these reviews BUT PLEASE BE CAREFUL IF YOU ARE STAYING IN THIS HOTEL AND DO NOT TRUST THE STAFF FOR ONE SECOND AS YOU COULD BE AS UNLUCKY AS ME AND LOSE A LIFESTIMES WORTH OF INFORMATION WHICH I DID - BEWARE !

This hotel is located in a great location--a short walk to all the sightseeing of old Napoli. The room was very comfortable and well appointed, and the complimentary breakfast (including eggs/bacon if ask) while sitting on the 6th floor terrace was delicious. The staff was very pleasant and helpful.

Great location. Comfortable hotel. Good breakfast. Good and friendly service. Would stay here again if I came back to Naples and do recommend it.

Ants, ants, and more ants. We had to switch rooms after the first night and leave a day early (even though we were pre paid) after I woke up to ants crawling on me. The floors of the room were lined with dirt and hair. The showers are full of mold and smell of vinegar. There was cigarette burn holes in the curtains. 4 star hotel? I don’t think so

Great location and good breakfast.