Hotel Alif Campo Pequeno

Good and recomended

The hotel is well situated, opposite a shopping centre and has bus or metro stations nearby taking you to the tourist attractions. The room itself looks quite modern, with a walk-in shower. The pictures on the website do not do it justice.

I had paid in advance for the room but when I arrived from the airport at 1am, the hotel receptionist insisted that I must paid again even though I showed evidence that I had already paid. Apparently despite the money being deducted from my account already in full they insisted this was ‘just a hold’. With little choice but to pay a second time as it was very late at night I did so with the promise that I would receive a full refund on check out. It took 10 working days for the first payment to be finally credited back to my account, most inconvenient and unnecessary.. surely this can’t be common practice but the hotel seemed to think this was ‘normal’. The receptionists were mostly rude and unhelpful’ and refused to actually listen to what I was saying, kept just repeating the same thing. By the time I finally got to my room an hour and a half later, the room was ok and the bed comfortable. All could have been avoided if the hotel just kept the first payment.

Reasonable priced hotel in a good location to two metro lines and the Campo Pequeno area . This hotel IS NOT downtown.

Front desk provided very good customer service, good location, clean, and comfortable hotel. Price is reasonable. Highly recommended