I had an extremely disappointing and unsafe experience at The Chilterns Fox. With no dinner available at the hotel, I went out to eat elsewhere, only to return and find all the doors locked, the lights off, and no staff present. There was no contact number provided, leaving me stranded and unsure of what to do. I even had to call the police for advice.
Desperate for help, I approached a neighbor, who informed me this has been a recurring issue for weeks. Guests have been locked out with no way to re-enter. The lack of customer service and basic safety measures is shocking.
As a young woman traveling alone, I felt especially vulnerable. When I finally managed to speak to the owner, their response was dismissive and uncaring. It was simply too scary to stay another night, so I left the next day and booked into an alternative hotel for the rest of the week.
This hotel offers no dinner, no bar, no breakfast, and absolutely no sense of security. I cannot recommend it to anyone.
