The staff member that I worked with was great, I have no problem with that aspect, but it's really just a matter of being frank about what this is... you pretty much know what you're getting when it's this cheap-- a very old budget motel that has not been updated in ages, with tattered carpet, stained towels, bad lighting, and extremely dated decor/seating/lamps/tables, etc. The worst aspect, for a winter visit, was the extremely outdated (and seemingly unsafe) heater situation. The heater is an old radiator system that could not turn on and off without unplugging it from the wall, and had no temp control- just stiflingly hot or off.