Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

I was a guest of this hotel apparently at one of the busiest times of the year (around New Years eve 2018) and my experience was terrible: We were first greeted by a super busy lobby that had a mob of people complaining about various issues, e.g. a family claimed their room had no electricity and while trying to call the lobby no one answered, another person had issues with his AC. The check in process then took around 40 min and was very messy. They for example did not mention that our room was not the type we reserved 4 months ago but one with two tiny (very uncomfortable) beds. The next day I asked the lobby for a late clean of our room and some water and 3 times they respond affirmatively but nothing was done. Later that night I found a very disgusting old red stain in one of the covers of the beds (see picture) and decided to talk to the manager to change rooms. We got a better room for the third day on and changed the strategy and ask directly to cleaning personal when we need a late clean at the room + discovered the horrible reality that it seemed that if it was my boyfriend in English asking (instead of me as native Spanish speaker) requests were taken more seriously at the lobby. We also encounter very rude personal in the reception of the buffet restaurant and reception in one of the associated hotels. In general if you are not a heavy drinker or a morning person the all inclusive part is not worth it. The food we ate mainly at night was just ok.

This was a wonderful place. The staff were wonderful and the food was delicious. We were close to the beach and several pools that were good for kids of all ages. We had a staff person, Rovin, who was especially helpful. We could IM him and he made happen everything that we asked for. We were a family from ages 72 to 4 and all enjoyed the experience here from reception until check out. We hated to leave and will be back.

Resort was ok. Dont wander off though. Not safe. Nothing to do in the evenings for teens. Many activities listed dont happen. Teen club is a joke. Activities at pool during day were great including foam party. Constantly being called and asked by concierge to attend VIP breakfast which is another name for time share meeting....dont do it!!! BUT...the weather for Nov 15 - 22nd couldn't have been better. Staff often unable to direct and answer questions

Great hotel wonderfull spa. Front desk team was great. Rovin checked us in and made us feel the vip treatment as soon as we landed in his hands. Great service

Just a blast. Wish We had came soon. Omar and Charli were awesome. Great taxi service also. Tyson and staff really were first class. Will be back in due time. Food and entertainment was exceptional.