Palace Catania | UNA Esperienze

Nice hotel and a great staff. The room was somewhat of a disappointment however the staff was very apologetic and reassuring. Front desk Staff were exceptional and the restaurant staff were attentive and fun. Had a great time.

By far the worst customer service we’ve ever experienced at a hotel. It began during our check-in with some confusion over the NOT free shuttle service. This alone would not have been enough to warrant a low rating; however, the front desk attendant was very rude during the process. Talking down to us like we were children and even scolding my wife about providing her passport. Apparently, she didn’t hand it to him fast enough for his liking. I tried addressing this treatment with the front desk the following day and was told: “well it was late at night and maybe he was just frustrated or tired.” Not quite the response you would expect. Also, breakfast included does not mean a full breakfast. If you want the full breakfast you will have to pay an additional 10 euro pp. Seems really petty if you ask me.

Fantastic hotel! Clean modern room. Great breakfast. Beautiful lounge and terrace. Location was right in the heart of everything. Staff were very friendly and helpful.

We loved the location of the hotel and the rooftop terrace, in particular. The people working at the hotel were all helpful and personable.

This is an excellent hotel, well located, it looks brand new and personnel is coryeuos and helful. Suites however, in my opinion are not comfortable: they are two floors suites with the first level where living room is located, larger than the second level that is your actual room. There is not even a chair. Bathroom size however is more than adequate. So so breakfast, well below the rest.