Palace Catania | UNA Esperienze

Excellent hotel taking covd19 seriously but managing to help guests and provide a high quality service. Rooftop view of Etna sensational

Rooms spotless clean, staff very Covid aware, wore masks and sanitised when needed. Staff Superb, service with a smile all times, highly recommend, would love to return, many thanks, a lovely experience 😊⭐️⭐️⭐️⭐️⭐️

The hotel is brilliantly located in central Catania and literally has the airport bus stop opposite outside the hotel. The room was very clean and spacious and had everything that we could have needed - such a fridge, safe, toiletries, TV etc. It also had a bath and separate walk-in shower. We enjoyed the views from the roof terrace which overlooks Mount Etna and has some nice evening drinks there - even though it is not cheap. Due to Covid, the usual buffet breakfast couldn't happen, but we could request what we wanted to be brought to us. This is where the hotel could improve a little. We requested a portion of toast each and water along with other items. Only one portion of toast came and this had no butter. We asked for the butter and the missing water but they never arrived and the waitresses wouldn't wait to hear the end of the request before disappearing again. So, the service was disappointing and only functional, but everything else was very good.

Very slow check inn. Cold unfriendly staff Given so called sanitised room which was so dusty and the air con thick with dust. The corridors are dirty not been hoovered in weeks Dirty room service trays in hall way Given 2 nd room again dirty Had to clean my own room which paid for. Room tired and metal taps dull walls marked and dirty Breakfast is very depressing I would never recommend this hotel And should be given a refund Due to false advertisements on website.

The hotel is in the center of Catania. The structure is really charming, and the rooms classy and comfortable. The staff was always available and friendly, trying to accomodate every request.

very spacious and well equipped rooms. Restaurant food was good but not outstanding.

Comfortable hotel and the location is great, if you're not driving. Garage price is too steep: €20 per day for a hotel-owned garage is daylight robbery. Negotiating the narrow and very busy commercial streets is a nightmare.

Centrally located. Very comfortable place.

I had an excellent experience here. The hotel has a good location, right at the center of the city, close to everything, and plus you can have an wonderful view of the Etna from your own room or the hotel rooftops. Plus all the hotel staff shown themselves to be pretty caring in the overal. I had some problems with missing luggages between my fights at Catania's aeroport, and they helped solve the problem too.

it a very nice place to stay. staff were friendly and area is super safe!