6/10 – Bra
5. februar 2025
Disappointing
First, I want to say, communication with the unit manager was easy; Cindy was absolutely lovely. And that’s the only nice thing we have to say. Booked this property for the pools. Upon arrival, both pools were closed. Maybe 4 days before check-in, 1/31/2025, I received notice that one of the pools would be closing 2/3/2025 for annual maintenance but the second pool would be available. Unfortunately, the pool was actually closed 1/31 and the second pool was closed for several days without any notice. The unit itself, 215, was dirty and had a terrible smell. We described it as the was the penguin exhibit smells in a zoo. Please understand we were visiting from a very rainy part of the mainland and know the difference between the rainy musty smell and something rotten. The furniture in the unit was worn, broken and uncomfortable. Pillows and linens were stained. Someone else’s hair trimmings were all over the counter in the bathroom. Old food was in the fridge when we checked in. The number of light switches in this place is hilarious; lightbulbs were burnt out; fans were so dusty we didn’t want to use them. Overall, not impressed. Check-out was unreasonably early at 10am and included a long-list of required clean-up: take trash out to dumpsters, strip all linens and put in laundry, run dishwasher, etc. seems clear the guests just clean up after themselves and no one from the property does anything.
Megan
Megan, familiereise på 4 netter
Hotels.com-verifisert gjesteanmeldelse
