The Pucic Palace

The location and the staff are superb. Sanja runs a wonderful establishment in every way. Of course she is aided by a location that is unbeatable.

Staff could not have been nicer. Breakfast excellent: order from the menu. The room was spacious and the bathroom luxurious. There was a porcelain copper tub which was excellent.

We really enjoyed our time at the Pucic Palace. The service was incredible and the staff went out of their way including helping us with our transportation. They're breakfast was to die for. Incredible doesn't not describe how good it was. If you are going to Dubrovnik, this is where you want to stay.

This is an amazing hotel. It’s right in the center of the Old City so convenient to everything. The staff is very good. They are friendly, professional and knowledgeable. It’s loud until around midnight so don’t expect any early nights of sleep. The property is full of charm and history.

The staff was great, as was the location. The building is ancient but very well maintained. The bed was good. Breakfast was very good. The room was over the hotel’s rooftop restaurant and we were serenaded by their music, but it wasn’t distasteful, and they quit at a reasonable hour. The major issue we had was with the shower. The water flow was a little more than a dribble, it was difficult to adjust the temperature, and it was almost impossible to soap up and then rinse off. And like many European showers much of the water winds up on the bathroom floor.

A day before check-in, we became ill and considered cancelling our trip. We inquired about cancelling with Hotels.com who told us we would not be able to get a refund so we decided to stick it out. When Hotels.com reached out to inquire about a refund, Pucic Palace took it as a cancellation and cancelled our reservation that was already booked and paid for. When we went to check in at around 4:30pm, the front desk told us our room was given away to local performers for the festival that was going on that week. She said she thought we were not going to show up so they gave it away and nothing would be available until after 10pm that night! We were then accused of lying by the receptionist. I'm still not sure why. Ridiculous. We ended up checking in later that night to nothing spectacular - old rooms that lacked the charm we were expecting from a historical hotel and it wasn't the cleanest - and eventually just ended up leaving and booking a room at the Excelsior which was great. Besides the location in Old Town, definitely would not recommend staying at Pucic Palace.

Excellent staff and service, perfect location, large comfortable room, great restaurants on premises -- close to everything. A great place in Dubrovnik.

Nice rooms with tall ceilings; friendly staff; and great old town location. The WiFi could be better though.

The day reception is very good. The night time reception not so good. The bellman who take your car to park and bring your luggage to and from the hotel are extremely helpful. The room is clean but the bedding and pillows, though ok, are not what I was expecting from a 5 star hotel. We had ac problems; the room would not get below 75 or so. And the city was in a very hot time. We noticed this ac problem a few hours after arriving. Despite sending the ac man several times with him assuring us it would be repaired-nothing changed our 2 days and nights there. It did get a degree or so cooler the next afternoon when we closed the bathroom door. We were offered a different room the first night, but it was much smaller and the bath room not as modern and it was on a noisier square. The next morning the day receptionist said that we had a large room for our category. The location of the hotel is perfect for convenience for sightseeing, shopping, and restaurants. There is a nice bar at street level and a hotel restaurant that we did not try but looked like it would have been very nice. The breakfast was excellent as was the staff who served you. If I were to return to Dubrovnik, I would stay here again, but with different expectations. You cannot beat the location.

Very Nice staff , nevertheless mattress are old and not acceptable for a 5 stars hotel .