Exceptionally, (complaining is something I do not enjoy doing) I would like to share my experiences; I would not recommend this hotel to anyone. Dirt on toilet walls (hate to think what this might have been) stained carpet, dusty and smelly room, small and inadequate space for hanging up clothes, cramped and unpractical layout of the room. Ok food and servicing, however, the front desk personnel were unhelpful and bordering on rude. My late check-in was seemingly a problem for them and I had to wait for 20 mins as the night guard/reception attendend was absent. While reluctantly apologising when he finally turned up after several attempts to get hold of him by phone, he was not helpful and I was left with an impression that I was not a welcome guest at the Novotel Bucharest. I called several times, no one picked up the phone. Check out was easier, however, I perceived also on this occasion a certain rudeness by the reception when they tried to convince me that it would be a good idea to subscribe to their loyalty scheme. I do not entertain that option which I made clear before leaving the hotel. They could have easily made me feel slightly less disappointed with my stay by offering to call a taxi for me, or indeed wishing me a good rest of the day and welcome back. To be honest, I was glad to leave the hotel and doubt that I will ever consider this option again for my many future visits to Bucharest. There are ample alternatve and much better options, fortunately.