Extremely disappointed with this hotel
I am deeply disappointed with my stay at this hotel. The room did not match the description at all, and the quality and amenities were far below expectations. To make matters worse, the staff showed a complete lack of professionalism.
When we had to leave early due to an exceptional family situation, we were clearly told at the reception that we could request a partial refund via email. However, after following their instructions, our request was flatly denied, with no consideration for the circumstances. It's unacceptable to be promised one thing and then be told the opposite.
There are plenty of other hotels in the area that treat their guests with respect, offering rooms and services that actually meet expectations. I do not recommend this hotel at all and will certainly not return.