Hotel Cartagena Plaza

Do to covi,the my son wedding was canceled, and I asked for refund or credit, Was DENIED. THEY STILL MY MONEY PLEASE DON'T GO TO THE HOTEL

It was a great place to stay Staff were excellent Bed mattress was very comfortable

Great staff. Very helpful. Thanks Juan for your help with reading instructions on my upset stomach medicine

Family and I checked into our Hotel at 245pm, 15min right before their 3 p.m. check-in. They would not allow us to receive the key until 3 p.m. We had no issues with this so we went to take a quick look at the pool. Came back 3pm to get our key. We noticed several people agitated, trying to get their key. I went to the front counter requesting my key but they said I had to wait in the long lines all over again just to get my key. I waited in the line she had me wait and once I got to the front they advised me I was in a wrong line. I got into correct line only to have people from a different line jump into mine. I was there 30 minutes when I started seeing new people arriving checking in and getting the key after I had checked in over 45 minutes ago.

The food was really poor The place needs a renovation

Staff were unreal helpful! Great service for sure.

My stay was from 10/30/19 - 11/3/19. I️ stayed on the executive floor and was treated like royalty. We had a personal butler/concierge. We were treated with chilled wine in a private business lounge. With this personal butler/concierge, we did our check-in/check-out and any inquiries with him. Our room included free breakfast. Rather than having to go to the buffet on the 2nd floor, we had our own VIP breakfast served within the private business lounge, only for those that stayed on that floor. The food was very good and served an assortment of all types, including natural juices, national foods, and fresh fruit smoothies. I️ do have 2 complaints: 1. Living in USA, it was extremely hard to get a hold of the hotel. I've called many times with no answer, and have had the reception desks hang up on me. This lack of communication caused a lot of frustration. 2. On our first day, I️ had a pair of earrings stolen by the cleaning ladies. I️ was not compensated in any way. Rather, the hotel did not claim responsibility and told us we should have used the safety box provided within the room. We stepped out of our room for approximately 4 hours and earrings were stolen. This is unacceptable and a disgrace that the hotel will turn their back on the situation. They claimed to do the best they could, however, ultimately, it was swept under the rug. Conclusion: I️ will not be staying at this hotel when I️ return.

The pool is small. In the picture it looks bigger.

Everything was perfect!!! The food is good and the location.

They charge us extra for guests, The elevators didn’t work properly, and some of the staff were rude.