Hotel Fasano Rio de Janeiro

Very hospitable staff. Assisted with nany recommendations for surrounding areas to visit and how to get to each location. Amazing view of Ipanema Beach. Beautifull rooftop bar/pool. Will stay again.

Had a little problem getting our luggage but overall the staff are really nice and helpful

The hotel itself is very nice however two things really annoyed me. We arrived well after the check in time and we still kept waiting for half an hour before we received the keys to our room. The rooftop pool was also closed for an entire day for urgent works during peak season. The works that appeared to be happening was repainting the pool. I am not sure why this was so urgent. The service at the pool was also hit and miss.

This was my 3rd time at fasano. The hotel is just wonderful in general, mostly for the facilities and the vibe. But this time i was very disappointed with the service. First on Christmas night, the music from the bar was very loud into the room. I called to complain and the concierge said he would find out and call me back but he never did. I couldn’t sleep for 2hours. The next day I’m inviting to bring a guest to enjoy the pool with me in the hotel but the hotel reception declined specifying that pool is restricted to hotel guests. I then find out throughout my stay that several “guests” enjoying the pool are not even guests of the hotel but just people who were invited by a PR lady named Paula and have basically no connection to the hotel. Lastly, after that trouble, i ask to extend my checkin by an hour but got declined.

One of the best properties I’ve ever stayed at and the staff is incredible.

We really enjoyed the hotel. The location and service made our short stay extremely enjoyable.

This is a beautiful property on which you are almost guaranteed to encounter tropical wildlife simply by walking around. The staff is extremely friendly and the service is superior. The suites are huge and have beautiful views. There are a (very) few negatives for some travelers. Room service is not available 24 hours and the.property is on a steep hill requiring some climbing that is doable for most (I believe the hotel offers transort to its facilities if requested).

Definitely one of the finest properties that I’ve ever visited. It has all of the expected luxury-hotel attributes of stylish, up-to-date and beautiful rooms; elegant public spaces; incredible location with stunning views; and comprehensive list of amenities. It is the staff that truly makes this property shine. Not only are they friendly and efficient, but they seem to be able to anticipate your every need in advance and are able to handle any request without hesitation.

Beautiful property and plenty of amenities. Wonderful design elements in the rooms, rooftop, and lobby!

Incredible attention to detail. Beautiful and stylish amenities, well trained staff. I can’t wait to come back