The Cove at Atlantis

Fabulous

We were very disappointed with the service. Our stay was very expensive, so we expected more. There are better hotels in the area for lower prices. We requested 1 hr early check-in. When we arrived, we had to wait the full hour until normal check-in time, even though the lobby area was mostly empty for the full hour. We did not get instructions about what to do while we waited, so we just sat there. We watched 3 families walk in during that hour. The attendees at the desk did not even look up or acknowledge them. (Remember the area was not busy at all.) They stood around for a bit until getting courage to go up to the unapproachable staff. We were given no instructions about the property, dining, amenities, how to get park bracelets or even how to connect to WiFi. We ended up finding out information on our own by asking other guests. We did not have sheets for the sofabed even though they knew our 2 kids were with us, and the 4 of us were not going to sleep on 1 bed. We pulled out the sofabed and left it open so turn down service could see it and leave sheets. They did not. All they did was bring three small bottles of water. We had to call down after dinner for them to bring the sheets (which they did about 15 minutes later). We did not get any turn down service or water the second night at all. When we called in the morning to tell them we did not get our daily ration of water the night before, they responded sarcastically and said they’d come in 30 minutes. They never did.

Liked the location and amenities. Cove is nice because you have a private pool for Cove guests only with no one under 21 allowed. Room and bathroom were large with great views but was a little worn. Housekeeping was very poor. One of the two rooms we booked was not ready at 4PM. No apology for this.It took 2 hours and several phone calls to get our luggage sent up which made us late for our dinner plans. There was no apology for this and it happened to several other guests. Service is erratic at best. Dining at Atlantis(we've been to all their restaurants) and The Ocean Club was mediocre at best. Exceptions were the Fish restaurant at the Cove which wasn't too bad. Cafe Martinique was great and the only one that was worth the money. Dining for 4 averaged $500-750 per meal not including pre dinner cocktails.Have been to the Cove several times with hopes that things would improve because the location is beautiful but it has not. Doubt we will return.

The worst place you could possible stay ... the service is horrible.... they over charge for every thing . . . Would never never recommend ....

The island was beautiful the resort was a great. The food was so so had better at other resorts. Some of the staff were extremely bitter bartenders at some of the hotel bars had chip on their shoulder. We stayed six nights each night was the same. Overall it was extremely expensive but had all the amenities for the family so it was worth it