JW Marriott Hotel Beijing

There was a wad of gum stuck on the windowsill outside my room for my entire stay. The smell of the gum was very strong in the hallway, although sweet and nice, I knew it was from the wad of gum so it was a bit disgusting. Just surprised no one removed it.

The room condition is fine but just the shower room is terrible! There was an insect coming out from the shower drain at both night during my shower!! Terrible experience and definitely won’t stay in this hotel again.

I had requested a king bed and got a room with two doubles - they had no alternatives.

Executive lounge is the best I have been in while traveling APAC wide frequently. The staff are friendly and extremely helpful and service is great. Definitely recommend executive floor when staying here.

Cleaning and nice warm room

Great Service - from check-in through check-out. The breakfast has a wide range of selections. I especially like their special Zhou (rice-soup), which change daily, and the made-to-order Omelet station. The "motto" of the hotel is to make their hotel "Home away from Home" for the guests. If you go to the Executive Lounge you will find they really mean it by offering courteous service and homey ambient. (Actually, I don't get service like this at home.) There is a Mall (Hua-Mao) right outside the hotel. I did not do shopping there but use the restaurants in the basement. The Mall also connected to a near-by Metro Station (Da-Wang-Lu/DA-Wang Road) with Line 1 take you to Forbidden City (Tiananmen SQ) and Line 14 takes you to Beijing South Railroad Station connecting you to other cities through high-speed rail. Next time, if you plan to stay in East side of Beijing, JW Marriott Beijing is a great choice. (Notice that there are multiple JW Marriott in the area.)

Pluses: in a shopping area; close to CBD for meetings; getting taxi is relatively easy; friendly staff. Minus: room smells of pollution (lead, metal,?); breakfast is a D-; traffic isn't better than CBD;

Amazing hotel and staff. Great location, across the street from a shopping center (with everything you could possibly need) and subway stop.

Everything was fine but the towels are not a five star hotel

Seriously, for a JW Marriott, you guys need to have newer towels and vacuum better the carpet in the room. The floor (carpet) has left over food bits and the towels and the bath robe are frayed at the end and old. I asked the housekeeping lady and she said many guests have complained about this. I know it is a business and you need to turn a profit. BUT you are compromising the brand name!!! I could have stayed next door at the Ritz and pay a bit more, which I do not mind. Pls improve! Also the walls are thin!